PLEASE NOTE: DUE TO COVID-19 & CHRISTMAS PERIOD ORDERS ARE TAKING 2-3 DAYS LONGER THAN USUAL. Thank you for your understanding and support.
Consoles/EXPRESS Delivery (DPD/UPS Courier)
All in stock console/express orders placed before 3.30pm will usually be despatched the same working day (Monday - Friday). Console/express orders placed after 3.30pm Friday will usually be despatched the following Monday morning (Excluding Bank Holidays).
Software/accessories (Royal Mail)
All in stock software/accessory orders placed before 4pm will usually be despatched the same working day (Monday - Friday). Software/accessory orders placed after 4pm Friday will usually be despatched the following Monday morning (Excluding Bank Holidays).
All Mainland UK orders placed before 3.30pm (Monday - Friday) will usually be delivered within 1-2 days via our courier (DPD/UPS). You will receive additional delivery information directly from DPD/UPS shortly after your order has been dispatched. Certain parts of the UK (N. Ireland, Channel Islands, Highlands) can take up to 3 days for courier delivery. Europe and the rest of the World can take 5-21 days. Royal Mail Next Day Delivery is Mon-Friday unless £3 Saturday delivery charge is paid.
Software/accessories (Royal Mail)
All orders placed before 4pm (Monday - Friday) will usually be dispatched the same day using Royal Mail. Once dispatched they will usually arrive within 1-5 business days.
Pre-Orders are products that haven't been released yet, but that can still be reserved. Pre-orders are sometimes referred to as "advance orders". When you place a pre-order, we keep on file and then ship it to you based on when its release date coincides with your pre-order shipping schedule. We usually ship 2 days before release, 1 for games with a street date signed with supplier and publisher. Please note, release date is subject to change at any time.
We accept most Debit/Credit cards inc American Express via payment processor Stripe. In addition, we've partnered with Amazon Pay, Apple Pay and G-Pay. We also accept PayPal, PayPal Credit, Klarna and Zip so you can pay later or in instalments. We now accept Cryptocurreny (Bitcoin, Ethereum etc) via Coinbase.
We take payments for pre-orders straight away unless state otherwise in the 'order notes' when checking out. PRE-ORDER PRICE PROMISE - If the price drops before release, we'll refund the difference. Please note, using Make an Offer is an individual price based on time, supplier price (cheaper if we secure early), previous orders, community activty, reviews etc
If you have successfully made a payment via our credit/debit card gateway you will be able to reuse these card details on your next transaction by clicking 'Use this card'. If you wish to use a different card you will simply need to click the 'New card' button on the payment page. Note: We do NOT store ANY credit/debit card details on our system for security reasons.
If you want to make a purchase with Klarna using Pay later in 3, you’ll need to provide the following:
– Your phone number
– Email Address
– Current billing address
– A valid debit/credit card
– When using a debit card you must have an overdraft facility on your account.
If you’re 18 and over and pass the soft credit check, you should be eligible to use Pay later in 3, subject to your financial circumstances. Your credit rating will not be affected by using Pay later in 3.
We may ask customer to verify their account with some security questions.
We, Offer Games may take extra security and ask for ID/utility bill and will only ship to the billing address.
If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service. Please find links below to Klarna's website where you can find more information on Klarna.
Click here for information regarding Klarna’s products.
Click here for frequently asked questions or Klarna's Customer Service
Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’ adding value for both the consumer and merchant with our unique payment options and customer experience.
Klarna was founded in 2005. In 2014 we joined forces with SOFORT and formed Klarna Group and in 2017 acquired BillPay. Today we have 2000 employees in 14 markets and lead the way for European alternative payments serving 60 million consumers and 100,000 merchants.
A new way to pay that’s available online and lets you own it now and pay for it later!
Who are Zip?
Zip creates simple, secure, fair and transparent credit and payment solutions that give shoppers more freedom. Zip allows you to own the things you want now, and pay for them in 4 simple instalments. All interest-free on purchases, which could be up to £1000.
Am I eligible to pay using Zip?
To shop using Zip, you need:
- To be over the age of 18
- To have a UK issued debit card
- To be living in the UK
- To have a good credit history
Will Zip affect my credit score? Zip performs a soft credit check with credit reference agencies to determine if you are eligible. This does not impact your credit score How do I pay with Zip? When you get to the payment page, select Zip as a payment method. If it’s your first time shopping with Zip, you’ll need to enter some personal details such as name, date of birth, mobile phone number and home address. Take care when entering your personal details as errors may prevent Zip from being able to verify your account or send you payment notifications. Once approved, and you are happy with the instalment schedule, Zip will take the first instalment from the UK card you supplied when signing up. Once accepted, your goods will be sent to you as they would with any other payment method.
Is my payment information safe? Payment information is processed securely by our payment gateway provider. All transactions take place via secured connections that adhere to the latest industry standards and security protocols.
What happens if I cancel or return my order? Once the merchant has notified us of the cancellation/return and we’ve accepted it, Zip will cancel any future scheduled payments as well as refund any amounts due. As soon as we have registered your cancellation or return, Zip will process your refund within 10-15 business days. Any partial refunds will be applied to outstanding instalments first.
What happens if I don’t pay for my order? Zip will automatically attempt to collect payment for your Pay In 4 purchase from the card you entered when you signed up to Zip. If you miss a scheduled payment, Zip will give you 2 full days to process the payment yourself. On the third day after the payment was missed we will retry this payment again, if this retry is unsuccessful we will apply a £6 late fee to the instalment. A payment can be made by you at any time by logging into your Zip customer portal. Please make sure you have money in your account in advance of your payments coming out. Zip will contact you directly by email and SMS in advance every time as a reminder.
I have asked for a refund. How will I be refunded? Refunds from Zip will be issued back to the card supplied to Zip. Is there really no interest applied and no extra fees when payments are made on time? Nope, Zip are not like some traditional finance companies. As long as you pay your scheduled payments on time you will only pay the price advertised. When will my payments be due? Payments are automatically scheduled to be taken every 2 weeks. You’ll pay 25% of your full purchase upfront, then 25% every 2 weeks for the next 6 weeks. Zip will try to take payment during the day and try again if unsuccessful. If this fails, or if you'd like to make a payment earlier, you can log into your Zip customer portal and manually make a payment. For more information, visit our Help pages at https://zip.co/uk
I've received a statement from Zip, but I've not yet received my goods.
Zip is the finance provider and will not have information regarding your order status. Please always contact the retailer directly about your purchases.
always contact the retailer directly about your purchases.
Coinbase Commerce is a platform that helps merchants anywhere in the world accept cryptocurrency payments in a fully decentralized way.
How this works
When you want to pay a merchant, we will display instructions on how to send funds directly to this merchant, and monitor the blockchain for your transaction.
After a valid payment is detected, we will notify the merchant (OfferGames) so they can take any necessary actions on their end.
All payments facilitated by Coinbase Commerce are fully decentralized and peer-to-peer. This means that the cryptocurrency goes directly from your wallet to a wallet that is only accessible by the merchant. At no point in this flow does anyone except the merchant, including Coinbase, have access to these funds.
Courier/EXPRESS Delivery - You will receive a tracking number once your order has been dispatched. This will allow you to track your delivery progress. If your order is not delivered within 2 WORKING days (UK Mainland)
ROYAL MAIL 1ST CLASS/Signed For - Items will usually arrive within 1-5 working days. In the unlikely event that delivery is not made within this time frame, Royal Mail require 15 business days to pass before we can investigate any delays with them. Please allow 15 business days before contacting us regarding non delivery. NOTE - International orders require 30 business days before contacting us regarding non delivery
KLARNA/Zip - ITEM NOT RECEIVED DISPUTE - As Part of your terms and conditions of purchase, you agree to allow the above timescales (i.e. 15 working days after dispatch date) to pass BEFORE you open a Klarna/Zip Dispute relating to the said purchase. This forms part of the purchase contract with Offer Games. Delivery delays are very rare but when they do occur, please allow the appropriate amount of time for your game to be delivered and email us prior to opening as we can rectify.
If your goods arrive damaged you will need to get in touch within 24 Hours of receipt of the items to receive either a replacement or a full refund after an investigation with the carrier. Please email firstname.lastname@example.org for help
Yes, everything on www.offergames.co.uk is available to make an offer. Offer shall be accepted or countered and will expire in 12 hours. You do not have to follow through with a offered price or counter price and there's no limit on the offers you make. If you choose to purchase you just follow the link given in the reply email.
We try to be the cheapest for pre-orders in the UK. If you find cheaper just let us know by using Make An Offer. We can offer an even better discount on a higher quanties and purchasing a pre-order a few months before release.
All stock at Offer Games is new and unused. We do not sell any pre-owned or refurbished items unless stated in the product title. We only sell UK PAL unless stated otherwise in the product description.
The vast majority of games that we sell will play in most European languages. However we cannot guarantee the exact list of languages for each game. For more specific information you will need to consult the publishers official website.
You can earn points by completing actions listed in rewards tab. Just click on “Rewards” tab in the top right corner to see the list of activities available for you to take part. You can redeem your points using this tab too. Get sharing, commentating and joining the community on Offer Games and be rewarded.
Offer Games is a independent UK gaming retailer, run by gamers for gamers. We offer great deals on games, consoles and accessories. If you own a website/blog/social media account you can spread the word about our great deals and service. Every time a sale occurs after a visitor clicks on a link from your website to ours and it results in a sale we'll pay you a commission by way of a thank you.
So, if you've got a website and like what we do ...
Yes, we sell digital games and DLC's and will state it's a download in product title.
We check each digital order manually and process sending code via email provided within 30 minutes of payment Mon-Fri 9am-6pm. However, this can take longer if we need to make further checks asking for a Utility Bill or/and ID.
Using finance via Klarna, Zip and PayPal Credit for your digital product means we'll have to send the code to the billing address used and not to your email unless the correct information can be provided if we require verification.
By entering the competition you are hereby agreeing to the following terms and conditions:
Competitions are not open to employees (or members of their immediate families) of Offer Games
Entrants must be aged 18 or over.
No purchase necessary.
No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
The closing date is as specified in each competition, and Offer Games reserves the right to amend the competition end date at any time.
If you win a competition, we will notify you by email, or social media if you entered the competition on a social media platform, within 24 hours of the closing date. if you do not respond within 48 hours of being notified, you will forfeit your prize and Offer Games reserves the right to choose another winner. The judges’ decision will be final, and no correspondence will be entered into.
You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition.
By entering the competition the winner agrees to participate in such promotional activity and material as Offer Games may require.
The prize will not be transferable to another person.
No part of a prize is exchangeable for cash or any other prize.
Prizes that consist of Reward Points require that the winner has an account at Offer Games website in order for points to be deposited/used.
If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
Incorrectly completed entries will be disqualified. You must be following us so we can get in touch with you.
This competition is being run by Offer Games, www.offergames.co.uk
The Offer Games reserves the right to amend these rules at any time. Offer Games may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
Competitions or promotions run on Facebook or Twitter are in no way sponsored, endorsed or administered by, or associated with Facebook or Twitter. We also have free codes here
Offer Games will endeavour to send prizes within one week of the competition end date and winners must allow up to 28 days for their prize to arrive.
We do not pay third party websites to chase positive feedback nor remove bad. In addition, we do not pay people/businesses to generate positive feedback and will not be threatened with reviews in exchange for a refund on your order. If you email asking us to pay for reviews we will ignore - this results in disingenuous reviews on third party websites.
To view genuine reviews please click on the following link here
If you have a complaint or issue with your order please email email@example.com who shall be happy to help.
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